<JOB DESCRIPTION SUMMARY>
The successful candidate will be accountable for building technical delivery capability and sales efficiency of all channel partners.
Provide key enabling process to help support alliances and channel partners' resource planning, their revenue growth development, skills training and ultimately resulting in building healthy sales pipelines and sale revenue.
In addition, to support Partner Eco-system infrastructure to enhance our branding and ensuring successful partnering program.
・Establishes productive, professional relationships with key personnel in assigned partner accounts.
・Proactively co-leads a joint partner planning process that develops mutual performance
objectives, financial targets, and critical milestones associated with a productive
・Sells through Channel / Alliance partner organizations to end users in coordination
with partner sales resources.
・Leads solution development efforts that best address end-user needs,
while coordinating the involvement of all necessary company and partner personnel.
・Lead planning, coordination, prioritization and execution of partner training activities such as channel sales webinars, etc.
【Customer Success Manager (Japanese speaking)】
Infor Customer Success Managers (CSMs) provide Infor’s elite support customers with a dedicated resource who will guide and help customers achieve maximum value from their Infor investment.
Through close collaboration and evaluation of usage, they ensure that each customer experiences the highest level of value from their technology investment, enabling the customer to achieve their business goals. The CSMs fosters a dynamic and strategic relationship between Infor and the customer.
Infor CSMs are committed to a long term and dedicated partnership to drive continued success.
Through close collaboration, CSMs provide continuous attention in order to proactively minimize disruption, maximize the existing software adoption and utilization, and achieve strategic business outcomes.
Broad responsibilities include;
・Evangelize capabilities of Infor applications including Best Practices and Optimization
of Human Resources, Supply Chain or Finance business processes.
・Effectively network and expand relationships with the senior business sponsors
in order to understand and execute against customer’s business goals and objectives,
Specific Customer Lifecycle phases include;
・Kickoff and welcome process
・Capture Business goals and objectives and execute Benchmarking
・Attend handover meeting(s) between Infor Cloud Operations and Infor Consulting Service or the Infor partner performing the Implementation
・Adoption and Evolution Phase
・Proactively resolve Application or Operations issues through Xtreme Support and Infor
10:00 ～ 19:00
|代表者||代表取締役社長 朝雄 弘士|