株式会社 FRONTEO

WEB・インターネットサービス

Senior IT Engineer

  • 求人情報
  • エージェント情報

仕事内容

■Helpdesk
・Ensure the second level service desk for our client’s in ASPAC regions fall-back support for the rest of the ASPAC regions
・Respond with diligence to questions requests and problems of our clients. Escalate to management and colleagues when and where required.
・Use the tools and procedures provided by information systems.

■Installation Services
・Install and maintain the office support infrastructure for ASPAC. The offices support infrastructure comprises:
-WAN/LAN network
-Windows server environment
-Windows/Office workstation environment
-Printing
-Email
-Internet/Intranet access
-Local applications and application client interface

■Back-Office
・Perform system administration tasks (Adds Moves Changes) for the office support infrastructure
-User administration
-User access administration
-Network printing
-Remote Access and internet access administration

■Application Support
・Provide support for small local applications mostly as interface with party application supplier or support




応募条件

必須条件

■Functional requirements
・Education
-Bachelor or higher in information technology applied computer sciences or related field with MCSE CCNA ITIL and related professional certificates is preferred
-Minimum five years’ experience on IT. Infrastructure and helpdesk support or equivalent with at least 2 years in supervisory level demonstrated and hands-on expertise in technical design and implementation working experience in a service driven customer oriented environment

■Technical skills
・In depth hands-on technical knowledge of the implemented information systems-solutions within
-Windows 7/10 based workstation environment
-Microsoft Office environment
-Microsoft Active Directory Services
-Microsoft Windows 2008/2012 server
-Microsoft Exchange/Outlook email system
-Microsoft Windows Server Update Services
-TCP/IP networking LAN and WAN technologies
-Cisco routers switches configuration
-Internet technologies (IIS HTML proxy server)
-Microsoft SQL Server
・Good understanding of general business applications and their interaction with the infrastructure
・Conceptual knowledge of project management concepts and practices

■Managerial skills
・Effective communication skills
・Good negotiation skills with a service oriented mindset
・Good decision making skills coupled with pronounced ability to work in team with other group of the IT department
・Ability to translate the company’s missions vision and strategies into working principles for IT
・Ability to present technical matters to a non-technical audience.
・Skills to discover new opportunities for improvement of the services delivered to our internal client

Bilingual in English and Japanese


募集要項

募集職種

インフラエンジニア(サーバエンジニア・ネットワークエンジニア)

勤務地


東京都

雇用形態

不明

福利厚生・給与・休暇

給与

年収600〜900万円

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